Refund policy

Return Policy

We have a no return option since all our products are food items and perishable.

Exchange Policy

We have a no exchange option since all our products are food items and perishable.

Refund Policy

  • Refunds are applicable only if the order has not been shipped. Once an order is shipped, it is not eligible for a refund.

  • Custom Orders: Non-cancellable once production starts

  • In cases of damage or spoilage on arrival, a replacement is provided (see our Shipping Policy) rather than a refund.

Refund Methods:

  • Original payment source (default)

  • Bank transfer (if original source unavailable)

  • Store credit (instant processing + 10% bonus)

Processing Timelines:

Payment Method

Refund Timeline

Credit Card

7-10 business days

Debit Card

5-7 business days

Net Banking

5-7 business days

UPI

2-3 business days

Wallet

24-48 hours

 

Non-Refundable Items

  • Shipping charges (except for our error)

  • Gift wrapping charges

  • handling fees

  • Custom duties (international orders)
  • Convenience fees

Company-Initiated Cancellation

We reserve the right to cancel orders for:

  • Payment authorization failure

  • Pricing errors

  • Product unavailability

  • Suspicious/fraudulent activity

  • Non-serviceable delivery address

In such cases: Full refund issued with notification