Shipping policy

At Fulva, we strive to provide efficient and reliable shipping services to ensure your orders reach you in a timely manner. Please read the following information regarding our shipping policies.

Order Processing

  • Orders are typically processed within 24 to 48 working hours after payment confirmation, excluding weekends and holidays.
  • Orders received before 11 AM will be processed on the same day (if it is working day) other wise it will be done on next business day
  • Order processing may take longer during peak seasons or promotional periods.
  • We always try to process and deliver your order at the earliest possible time.
  • Address changes or any other modifications are not possible once the order is shipped

Shipping Methods

  • We offer standard shipping, expedited shipping, and international shipping.
  • Shipping methods available for your order will be displayed during checkout.

Shipping Rates

  • Shipping rates are calculated based on the weight of your order, destination, and selected shipping method.
  • You can view the estimated shipping cost for your order at checkout before making payment.
  • Delivery Timeframes
    Delivery timeframes depend on the shipping method selected and your location. The number of days is calculated from the date of dispatch.
  • Once shipped, orders are typically delivered within 2 to 5 business days.
  • Same-day or next-day delivery is available for select pin codes where our courier partners offer faster shipments, subject to courier availability. Home delivery is not guaranteed for all faster shipments.
  • For areas serviced by major couriers, delivery usually takes 2 to 5 business days (excluding Sundays and national holidays). In regions serviced by India Post, delivery may take 1–2 weeks depending on location.
  • International orders are typically delivered within 5 to 10 business days, depending on the destination country.
  • Estimated delivery times will be provided once the order is shipped.
  • Delivery times may vary due to factors beyond our control, such as weather conditions or carrier delays. While we make every effort to ensure timely delivery, unforeseen logistical challenges may occasionally cause delays.

Perishability, Shelf Life & Storage

  • Fulva products are perishable food items. Shelf life ranges from 30 days to 6 months depending on the product.
  • Please store in a cool, dry place. Refer to each product package for detailed shelf-life and storage information.

Damaged or Spoiled on Arrival

  • If the courier box/parcel itself is visibly damaged, please do not accept the parcel — return it to the courier at the time of delivery.
  • If your order arrives damaged or spoiled, contact us within 24 hours of delivery via WhatsApp at +91 9544200157 or email care@fulva.in, along with photo/video proof. Upon verification, we will provide a replacement. Refunds are not applicable.

International Shipping

  • We ship internationally. Delivery timelines depend on the destination country, with an average of 5 to 10 business days.
  • Any import duties, customs charges, or taxes levied in the destination country are the customer's responsibility and are not included in the order or shipping cost.

Order Tracking

  • Once your order is shipped, you will receive a shipping confirmation email and whatsapp message containing tracking information.
  • You can track your order by entering the tracking number on our website. 

Cash on Delivery (COD)

  • We do not offer COD on our website. If you wish to order via COD, we recommend ordering through Amazon or Flipkart.

Failed Delivery & Re-shipment (RTO)

  • If an order is undeliverable due to a customer-side issue (incorrect address, customer unavailable, or refused delivery), resolution will be arranging delivery of the same consignment to the customer by resolving the issue.
  • If an order is undeliverable due to an issue from the courier's side, the resolution will be based on the solutions provided by the respective courier partner.
  • If the product expires due to delivery delays caused by a customer-side issue, Fulva is not liable.
  • Refunds or cancellations are not eligible once an order has been shipped.

Damage During Transit

  • Except for damage or spoilage reported within 24 hours of delivery (see above), Fulva is not liable for damage occurring during shipment.

Shipping Restrictions

  • If you have any questions about shipping restrictions, please contact our customer service team for assistance.

Shipping Policy Changes

  • Fulva reserves the right to update or modify this shipping policy at any time without prior notice. Any changes will be posted on this page.

Contact Us

For any questions or assistance regarding our shipping, reach us at:
WhatsApp: +91 9544200157
Email: care@fulva.in